About Cindy Douglas

Cindy Douglas is an accomplished 30-year veteran of the southern California home mortgage environment. Her expertise spans from starting as a loan processor, to becoming  a high producing originator, then moving on to lead production and operations management.


Mrs. Douglas’ professional career has included roles as the founder of three companies, the architect of a custom database serving 4000 retail loan officers, the building of a real estate lending department from the ground up for a 100,000 member based credit union, a public speaker, and author. Her firm Cindy Douglas & Associates assists companies in reaching the ultimate pinnacle: Sustainable business growth.

Areas of concentration include but are not limited to training, individual and team mentoring, contact/database management implementation, tools that propel tactical strategies forward, business and marketing automation, assessments that provide guidance on hiring the right person for the position and tapping into existing employees natural talents.

Mrs. Douglas has worked with mortgage loan originators who are featured as the top 200 in the nation to create annuity businesses. The defining difference is in the approach. Rather than “selling” the dream Mrs. Douglas and her team create personalized solutions that close the gap of where a company aspires to be compared to their current reality. This is all accomplished in their  “No Fairy Tales” approach.

Mrs. Douglas is a coach, and trainer certified to teach the mandated 8 hours of annual NMLS continuing education. Ms. Douglas is a published author for Housing Matrix, Mortgage Originator Magazine, Loan Officer Magazine, My Rate Alert, ACT Extra and Front Runner. She is in the midst of publishing her first book entitled “Proven Secrets for Staying on Top in the Mortgage Business 17 Hard-Fought Lessons from Mortgage Professionals Still Standing in the Wake of 2008.”